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Becoming a Global Logistics Manager
Chapter 1: Introduction To The Supply Chain And Logistics
Introduction
The Supply Chain and Supply Chain Management
Logistics and logistics management
Conclusion
Chapter 2: Manage Customer Satisfaction
Introduction
What is customer service?
Measuring customer service
Customer service audits
Customer service levels
Customer service standards
Conducting customer service audits
Impact of business interruptions on customers
Conclusion
Chapter 3: Measure And Control The Cost Of Logistics Activities
Introduction
Integrated logistics
Financial ratios and logistics cost calculations
Conclusion
Chapter 4: Manage the Transport Function
Introduction
Modes of transportation
Transportation selection
Transportation management and associated activities
Conclusion
Annexure A: Cost structure for each mode of transport
Chapter 5: Manage the Warehouse Function
Introduction
Warehousing
Warehouse ownership
Facility layout decisions
Materials handling equipment
Technology in the warehouse
Conclusion
Chapter 6: Manage Inventory and Purchasing Cost
Introduction
Inventory
Inventory management
Materials management and managing materials
Inventory control systems
Inventory carrying cost factors
Inventory control policies
Managing purchasing costs
Conclusion
Chapter 7: Manage the Order Processing Function
Introduction
Order cycle
Order processing
Conclusion
Managing purchasing costs
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